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Maintenance & Support

A site doesn't break on its own. It breaks when nobody's watching.

Updates, security scans, off-site backups, and uptime monitoring on a recurring schedule — plus priority time each month for the fixes and small changes that would otherwise sit in a queue.

10+ yrsfull-stack development
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What "we'll get to it" actually costs

Most sites don't fail from one big problem. They fail from months of small ones.

An unpatched plugin, an untested backup, a slow-creeping performance regression — none of it looks urgent until the week it is.

×No maintenance plan

  • Updates applied in a rush, months behind, whenever something breaks
  • Backups exist somewhere, untested, hopefully working
  • Downtime is discovered by a customer, not by monitoring
  • Every small fix becomes its own quote-and-wait cycle
  • Security patches land only after something's already gone wrong

On a maintenance plan

  • Updates tested on staging and applied on a fixed schedule
  • Off-site backups, restore-tested, kept separate from hosting
  • Uptime monitored continuously, with alerts before customers notice
  • A monthly hours allowance covers fixes without a new quote each time
  • Security hardening and scans run proactively, not reactively
What actually runs

Every task on a plan has a cadence and a reason.

Click a task below to see how often it runs, what it checks, and what a real log entry from it looks like.

99.9%
Typical uptime target
24hr
Backup interval
0
Pending updates, kept at
<4hr
Typical alert response

What's included

Coverage scoped to how critical the site actually is

Not every site needs 24/7 monitoring. What's included is set to match the site's real risk and traffic, not a fixed package.

Core & Plugin Updates

Applied on staging first, verified, then pushed live on a fixed schedule instead of ad hoc.

Security Scanning & Hardening

Malware scans, file-integrity checks, and hardening of admin access, file permissions, and login attempts.

Off-Site Backups

Stored separately from hosting, on a daily or hourly cadence depending on how often content changes.

Uptime Monitoring & Alerting

Checked from multiple locations at short intervals, with alerts firing before a customer ever notices.

Performance Checks

Load time and Core Web Vitals tracked over time, so a slow regression gets caught before it compounds.

Priority Bug Fixes

A monthly hours allowance for fixes and small changes, without a new quote and wait for each one.

Currently on retainer

Plans scoped to what actually puts a site at risk

ECOMMERCE

Uptime-critical storefront monitoring

5-minute interval uptime checks and same-day patch windows for a store where an hour of downtime has a direct revenue cost.

HEALTHCARE

Compliance-driven patch cadence

A documented patching schedule and audit trail to satisfy a healthcare client's HIPAA-aligned hosting review requirements.

AGENCY RETAINER

White-label support for an agency's client sites

Maintenance and support handled under the agency's own branding, with monthly reports the agency forwards directly to their clients.

POST-MIGRATION

Stabilization window after a rebuild

Closer monitoring in the weeks after a theme conversion or cloud migration, before settling into the standard maintenance cadence.

Process

From first audit to a plan that runs quietly in the background

Baseline audit

Current plugin versions, backup setup, and known issues documented before anything changes.

Set up monitoring

Uptime checks, backup automation, and security scanning configured and verified against the live site.

First maintenance pass

Updates applied on staging, tested, then pushed live, clearing any backlog before settling into a cadence.

Ongoing cadence

Scheduled updates, scans, and checks run on the agreed interval, with alerts handled as they come in.

Monthly report

What ran, what was fixed, and how much of the hours allowance was used, sent every month.

FAQ

Common questions on maintenance plans

What's actually included in a website maintenance plan?
Core, theme, and plugin updates applied on a tested schedule, malware scanning and security hardening, automated off-site backups, uptime monitoring with alerting, performance checks, and a set amount of priority time each month for bug fixes and small changes. Exactly what's covered is scoped to the site's stack and how critical uptime is.
How fast is the response when something breaks?
Uptime alerts are typically responded to within a few hours during the agreed support window, and critical outages are prioritized ahead of scheduled maintenance work. Response time commitments are set explicitly per plan rather than assumed, since 24/7 monitoring and business-hours monitoring carry different expectations.
What happens if the site goes down?
Uptime monitoring detects the outage and triggers an alert immediately. The first step is identifying whether it's a hosting, plugin, or code issue, then restoring service, either through a fix or a rollback to the most recent verified backup, before doing a full root-cause pass.
Are the backups actually tested, or just taken and stored?
Backups are stored off-site, separate from the hosting account, so a hosting-level failure doesn't take the backup down with the site. Restore tests are run periodically rather than assumed to work, since an untested backup is not a reliable one.
Does this cover non-WordPress sites and applications?
Yes. The same maintenance model applies to Laravel, Node, and custom application stacks: dependency updates, security patching, backups, uptime monitoring, and bug-fix time, adjusted to how that stack is deployed and hosted.
How often is reporting sent, and what's in it?
A monthly report covering updates applied, backups completed, uptime percentage, any incidents and how they were resolved, and hours used against the support allowance. This is meant to be a record you'd actually want to read, not a vanity report.
Can the plan be paused or cancelled?
Yes, maintenance plans run month to month with no long-term lock-in. Cancelling stops future billing; it doesn't remove anything already applied to the site, such as updates or security hardening already in place.
What if an issue needs more time than the monthly allowance covers?
Anything beyond the included hours is scoped and quoted separately before starting, so there's never unexpected billing. Genuine emergencies, such as a site down or compromised, are addressed immediately and reconciled afterward rather than delayed for a quote.
Get started

Send the site. Get back a plan scoped to its actual risk.

Share the stack and how critical uptime is, and get a maintenance scope covering exactly what needs watching — not a flat package that over- or under-covers it.

Start a maintenance plan